Returns & Exchanges
Returns & Exchanges
Last updated: July 2026
1. Returns
Due to the nature of our products (consumable goods), returns are not accepted after delivery. The only exception is in the case of an error or damage for which we are responsible.
2. Cases of Error or Damage
If you receive an incorrect order or the flowers arrived damaged due to our negligence:
- Contact us within 5 hours of delivery.
- Send a photo of the damage to info@flowersathens.gr.
- We will contact you immediately for a replacement or refund.
3. Exchanges
Product exchanges are not possible due to their consumable nature. If you desire a different arrangement, please contact us before placing your order.
4. Order Cancellations
You can cancel your order up to 8 hours before delivery. Contact us immediately at info@flowersathens.gr.